Integration Support Coordinator

Reporting To: Integration & Configuration Lead
Functional Area: Product
Salary: £30,000 - £33,000

About Enroly

At Enroly, we’re transforming universities' student visa and onboarding process. Our flagship product, CAS Shield, is a trusted B2B SaaS platform that nearly half of higher education institutions use to streamline compliance, reduce administrative burdens, and improve the international student experience.

Enroly was recently acquired by Ecctis, the UK’s leading authority on international qualifications and skills benchmarking. Ecctis delivers essential services including qualification evaluation, recognition frameworks, and global consulting to governments, education providers, and employers. Together, we’re building a future-proofed approach to student recruitment and enrolment, backed by unparalleled data, insight, and capability.

Position summary

As an integration support coordinator, you'll support the Product team and collaborate closely with the Customer Success team and our clients. You’ll handle integration-related queries, guide clients through upgrades and UAT (user acceptance testing), and ensure integrations run smoothly. This role is perfect for someone who enjoys problem-solving, understands technology concepts without being a developer, and is comfortable speaking with clients.

Key responsibilities

• Build an understanding of the UK higher education sector, Enroly’s clients, and their challenges.
• Develop a deep knowledge of Enroly’s product suite, with a focus on integrations.
• Act as the first line of support for integration-related queries during UAT and upgrades.
• Respond to client integration queries raised via our JIRA board and support channels.
• Join client meetings to advise on integrations, upgrades, and UAT progress.
• Support the customer success team in driving integration upgrades.
• Collaborate closely with the product team and integration squad to brief tickets and gather requirements for building new integrations.
• Track, analyse, and report on integration queries to improve processes and client experience.
• Support internal integrations (e.g. Zapier connections such as Tawk to Streak).
• Cross functional knowledge regarding Product Configuration.

Must-have skills & qualifications

• Strong written and verbal communication in English, with confidence in client-facing meetings.
• Analytical and logical thinker with strong problem-solving skills for troubleshooting integrations and UAT queries.
• Highly organised, able to manage multiple client queries, environments, and priorities efficiently.
• Proven experience in customer-facing or technical support roles, ideally in SaaS or tech platforms.
• Ability to quickly learn new systems and clearly explain technical concepts to non-technical clients.
• UK-based (to manage client time zones and compliance requirements).
• Collaborative mindset, experienced in working across teams (Product, Customer Success, QA, Integrations).

Nice-to-have skills & qualifications

• Experience working in higher education or supporting international students.
• Familiarity with UKVI guidelines.
• Hands-on experience with UAT processes, system configuration, reporting, or workflow optimisation.
• Understanding of integrations, APIs, and data mapping.
• Experience with bug tracking tools (Jira) and knowledge management platforms (Confluence).

Key performance indicators (KPIs)

• Query resolution SLA: % of integration-related UAT and production queries resolved within the agreed timeframe (following internal SLA based on issue priority).
• UAT support quality: Demonstrated ability to resolve UAT queries effectively, with minimal escalation.
• Response time: Average first-response time for client integration queries (target <1 business day).
• Upgrade completion: Number of integration upgrades delivered per quarter (TBD per quarter).
• Client feedback: Positive feedback from clients and customer success team on integration support and upgrades.
• Process improvement: Contributions to improved workflows, documentation, or checklists to enhance integration support.

A day in the life

Morning: Check and respond to any overnight client queries, review Jira board tickets, and prepare for scheduled UAT calls.

Mid-morning: Join a client meeting to walk them through an integration upgrade, helping them test new functionality and answering technical questions in plain language.

Afternoon: Collaborate with the product team and integration squad to resolve an ongoing query, document the resolution, and update the client.

Late afternoon: Track integration trends for reporting, share insights with the team, and work on process improvements (e.g. updating UAT checklists or internal guides).

End of day: Wrap up any open UAT queries and set priorities for the next day.

What We Offer

We encourage you to apply immediately. We conduct interviews on a rolling basis and will fast-track high-potential candidates.

At Enroly, we believe in diversity, equity, and inclusion. We encourage candidates from all backgrounds to apply, ensuring equal opportunity for everyone. For more information on how we handle and protect your personal data, please review our Privacy Policy.

How to apply

Please send your CV and cover letter to recruitment@enroly.com to apply.

‍