Service Administrator

Working Environment & Pattern: We operate as a hybrid workforce, with flexibility to work from home alongside regular team meet-ups in London. The role also requires travel across the UK to meet with partners as needed. The standard working week is Monday to Friday; however, during peak processing periods (July-August & November - January), you will be expected to work a shift pattern that supports service levels, including some evenings and key weekends.

Position Overview

As a Service Administrator at Enroly, you will play a key role in the delivery of our international student credibility assessment service for university partners. Your primary responsibility will be to review and assess student applications and credibility interviews within our CAS Shield platform, making accurate and consistent decisions in line with UKVI guidance and each university’s specific requirements.

Using the functionality within CAS Shield, alongside your knowledge, judgement and attention to detail, you will process a high volume of student applications and assessments. You will be responsible for reviewing the information available, assessing interview responses and applying the relevant university requirements to determine the appropriate outcome for each student.

The role is particularly important during our peak international admissions periods, when application volumes increase significantly. You will work efficiently and accurately to maintain agreed service level agreements, with a strong focus on quality, turnaround times and consistency of decision-making.

This is a fast-paced operational role where your decisions directly support our university partners in managing international student compliance, admissions and conversion. You will work as part of a wider Services team, contributing to the delivery of a high-quality, reliable and compliant service at scale.

Key Responsibilities

• Assess credibility interviews with prospective students to evaluate their credibility and suitability for studying in the UK, adhering to the guidelines set by UK Visa and Immigration (UKVI) as well as the specific requirements of partner universities.
• Analyse the responses, qualifications, and accompanying documents provided by applicants to assess their credibility.
• Maintain records of interview outcomes and provide clear recommendations regarding decisions.
• Stay updated on changes in immigration regulations and university admission criteria to ensure accurate assessments.
• Collaborate with other departments to support the delivery of additional services offered by the company to its university partners, as needed by Enroly.
• Provide conversion support including contacting students who have not yet recorded their interview to support and resolve any issues and questions through over the phone, e-mail and WhatsApp.
• Support on quality audits of processed cases in line with the team's quality assurance framework to identifying error and areas for improvement.

Experience

We are looking for someone with experience in a high-volume, technology-enabled operational environment, ideally within international admissions or compliance.

The successful candidate will ideally have:

• 1+ years working in international higher education admissions or compliance
• Flexibility and willingness to collaborate across different areas of the organisation to meet objectives and maintain service level agreements (SLAs)
• Attention to detail and analytical skills to accurately evaluate applicant information.
• Excellent English communication skills

Mandatory Requirements

• Based in the UK.
• Permanent Right to work in the UK.
• Experience working in a high-volume operational environment.
• Experience managing workloads against deadlines, targets and/or SLAs.
• Strong organisational and attention-to-detail skills.
• Strong written and verbal communication skills.
• Comfortable working with data, reporting and operational systems.
• Ability to work flexibly during peak processing periods, including some weekend working where required.

Pay: £28,000.00-£32,000.00 per year