Services & Compliance Administrator

The Service and Compliance Administrator at Enroly is integral to ensuring seamless delivery of all services to university partners. This includes interview assessments, visa support, and offer-to-arrival outsourcing. Specialising in CAS Preparation in our offer-to-arrival provision, the role entails diverse contributions to enhance student experience, maintain compliance, and strengthen international operations. This position is critical for upholding high service standards, meeting SLAs, and preserving Enroly's outstanding (5 Star) Trustpilot rating.

Key Responsibilities:

● Evaluate international student applications to ensure compliance with UK Visa and Immigration (UKVI) and university requirements for Confirmation of Acceptance for Studies (CAS), including drafting CAS on the Student Management System (SMS).

● Assess financial documentation to ensure students have sufficient funds to study in the UK and clearly communicate guidance to ensure UKVI Compliance.

● Utilise proficiency in CAS Shield and related student management systems to effectively manage student applications and records.

● Ensure accurate upload and verification of pre-arrival documentation, and effectively communicate any corrections needed to university partners.

● Maintain effective communication skills to facilitate clear and constructive interactions with students, colleagues, and university partners.

● Provide support for delivering additional services offered by the company to its university partners, as needed by Enroly.

● Stay informed about UKVI requirements to provide students with seamless guidance throughout the visa application process, including University CAS requirements and necessary documentation.

Experience:

● Working in international higher education admissions or compliance

● Flexibility and willingness to collaborate across different areas of the organisation to meet objectives and maintain service level agreements (SLAs)

● Attention to detail and analytical skills to accurately evaluate applicant information.

Mandatory Requirements

• Based in the UK.
• Right to work in the UK

Our Values:

• Experience matters: We strive to provide the best experiences for our customers, their global users, and the Enroly team.
• Do less to do more: We prioritise impact over inputs and empower our team to achieve great things.
• Always innovate: We use cutting-edge frameworks and technologies to stay ahead.
• Celebrate: We highlight and celebrate the achievements of our team and partners.

Job Types: Full-time, Permanent

Pay: £30,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Free flu jabs
• Life insurance
• Private medical insurance
• Work from home

Application question(s):

• Do you have experience working in an administrative role, ideally within Higher Education, admissions or compliance?
• Do you have previous experience using CAS Shield?

Education:

• Bachelor's (required)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in London W1H

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