Over 5,000 global education agents use Enroly CAS Shield to support their students on their journey to study in the UK.
Although universities are Enroly’s clients, agents are hugely important users of the platform with their own special user type. When we start working with a new university, we onboard all its agents as part of the process.
The platform allows agents to view their students in one place, communicate directly with students and universities, and collaborate transparently during CAS, visa and arrival.
The process of training Abroad Education Consultants (AEC) was similar to many others, but as always, posed a unique set of challenges and opportunities.
One challenge was AEC’s fast-growing team. Although CAS Shield is usually a much easier solution for onboarding new staff than existing processes, it remains important the team is completely up to speed. With multiple intakes each year becoming the norm, onboarding new staff members quickly is more important than ever.