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Kingston University had already invested significant time in improving its international admissions operation, but as application volumes grew, some parts of the offer-to-CAS journey became increasingly difficult to scale.
Pre-CAS credibility interviews required extensive manual coordination, from identifying applicants and scheduling interviews through to attendance management, assessment and audit tracking. At peak periods, this placed significant pressure on the admissions team.
At the same time, the University wanted to create a clearer journey for students through to CAS issuance while reducing manual administration and improving operational visibility.
"We absolutely did not have a robust mechanism to deliver those interviews at scale." Ben Stone, International Admissions Manager, Kingston University
Kingston implemented Enroly CAS Shield alongside Automated Interviews, Interview Assessment and Data Insights to create a more structured and scalable offer-to-CAS journey.
Students now complete guided digital interviews within CAS Shield, while admissions teams can review outcomes through a consistent workflow and support applicants through to CAS issuance. The platform also provides students with greater visibility of their progress and next steps, replacing fragmented communications and manual processes.
"The way in which we can now nurture people through CAS Shield, we just didn't have that before."
By replacing manual interview administration with a structured digital process, Kingston reduced the operational burden associated with pre-CAS interviews.
Automated interview invitations, configurable interview journeys and consistent assessment processes removed much of the manual coordination previously required, giving teams more time to focus on supporting applicants rather than managing administration.
"On our final day of interviews, the team was determined to get through every single applicant. We were interviewing from 4am until 5pm, back-to-back, because we didn't want anyone to miss out."
Kingston has transformed the way it supports international students through to CAS issuance. Communications and progression are now managed through CAS Shield, replacing the need for a shared inbox and providing students with a clearer understanding of what they need to do next.
Alongside improved visibility for staff, Kingston also uses Enroly Data Insights to benchmark performance and support operational decision-making throughout the admissions cycle.
"We know that if there's a student that wants to get here, they will get here, and we won't lose them because of any difficulties navigating our administration process."
open rates on CAS Shield automated emails
from concept to launch
of undergraduate offer making now automated
“The integration and the work with colleagues at Enroly, honestly, was fantastic. It added real value throughout the journey.”
One in three higher education institutions now onboard their international students with Enroly. That’s 8 million documents processed with smart automation and counting.
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