University of Surrey: From bottleneck to breakthrough

Why Enroly

Enter Enroly CAS Shield. Surrey selected the platform to drive a modern, secure, and automated approach to international admissions. Key factors in their decision included:

• Efficiency & automation: Enroly’s smart workflows and automated messaging slashed processing times, reducing admin by up to 80% per student
• Compliance & risk management: With fraud and due diligence risks on the rise, Surrey needed robust safeguards. Enroly’s verification tools, audit-ready exports, and dynamic compliance features gave the team confidence
• Integration & flexibility: With a CRM change underway, Enroly’s seamless SITS integration and support for CSV/SFTP/API feeds proved essential
• Improved student & staff experience: A mobile-friendly interface, clear communications, and better transparency for students reduced complaints and boosted confidence
• Data & insights: Real-time analytics on deposits, conversion, and market trends supported faster, smarter decisions
• Sector reputation: With endorsements from senior peers in HE, Surrey decided to join Enroly's growing partner-community 

“Onboarding and using Enroly is like putting on a pair of glasses, everything suddenly becomes clearer. Processes that were previously blurry or disconnected are now streamlined and transparent. We can see exactly where students are in their journey, where interventions are needed, and how we’re performing as a team. It’s transformed the way we manage international admissions and pre-arrival.”  Peter Shelley, Director of UK Recruitment and Admissions, University of Surrey 

The results

• The margin of error in forecasting student arrivals dropped from 30% to just 8%
• University teams gained real-time visibility into student readiness and potential risks
• Students enjoyed smoother journeys with fewer complaints during registration, increased student confidence and lower dropout rates 
• Staff were freed from low-value manual work and able to focus on complex tasks

"I have a happier team, but I have happier students," Rebecca Hill, Director of International Student Recruitment, reflected.

The big picture 

With Enroly, University of Surrey didn’t just fix a problem. They laid the foundation for a more resilient future. The platform became part of a wider digital transformation, faster decision-making, and a data-led approach to international recruitment.

"Why should somebody be sitting there doing really boring manual work, when actually, if we can get AI and smart tech to do that, that allows people to do the complex tasks," Rebecca shared.

And it wasn’t just about automation, it was about clarity, confidence, and control. Surrey now tracks trends faster, forecasts better, and supports students and staff in a way that’s fit for tomorrow.

In Rebecca’s words: “This year, I want to get back to a 1% error margin, where I say a number, and that’s the number of students that turn up and with Enroly CAS Shield that goal feels closer than ever.”