Greenwich was investing significantly in the first half of the recruitment pipeline, but due to the complexity of processes and compliance challenges in the post-acceptance stage, it was struggling to find an administration solution which scaled with its growth ambitions.
A high percentage of international students were missing intakes, and Greenwich needed to combat this attrition and improve the staff and student experience.
The university began a pilot with Enroly for their next international student cohort. Greenwich transitioned from a manual process consisting of shared spreadsheets, phone calls and emails, to automating the entire post-acceptance process managed by the Enroly CAS Shield platform.
The admissions staff were trained on the new student management interface which was purpose-built for their post-acceptance workflows. The method by which automation tech analysed and prepared student data and documents allowed staff to make faster and better informed decisions.
Following the pilot, the Enroly platform and its CAS Shield feature was fully rolled out for staff to manage all international students and their agents.
Improvement in admin processing speed
Reduction in student-staff communication
Reduction in enrolment attrition
CAS Shield has enabled us to focus on important student concerns rather than falling behind with repetitive paperwork and questions. The system is very intuitive to use and we’ve brought our staff onboarding down from three months to one month.
Student Visa Compliance Manager Global, University of Greenwich
One-in-five UK universities rely on us to enrol 150,000+ international students this year. That’s 2 million documents processed with smart automation and counting.
When we start working with a university client we automatically onboard its agent partners. Explore the agent training process in this AEC agent case study.
Read the case study ->