Success story

Transforming the student experience and reducing attrition

The challenge

Greenwich was investing significantly in the first half of the recruitment pipeline, but due to the complexity of processes and compliance challenges in the post-acceptance stage, it was struggling to find an administration solution which scaled with its growth ambitions. 

A high percentage of international students were missing intakes, and Greenwich needed to combat this attrition and improve the staff and student experience.

The solution

The university began a pilot with Enroly for their next international student cohort. Greenwich transitioned from a manual process consisting of shared spreadsheets, phone calls and emails, to automating the entire post-acceptance process managed by the Enroly CAS Shield platform.

The admissions staff were trained on the new student management interface which was purpose-built for their post-acceptance workflows. The method by which automation tech analysed and prepared student data and documents allowed staff to make faster and better informed decisions.

Following the pilot, the Enroly platform and its CAS Shield feature was fully rolled out for staff to manage all international students and their agents.

The results

5x

Improvement in admin processing speed

62%

Reduction in student-staff communication

75%

Reduction in enrolment attrition

CAS Shield has enabled us to focus on important student concerns rather than falling behind with repetitive paperwork and questions. The system is very intuitive to use and we’ve brought our staff onboarding down from three months to one month.

Paul Rees

Student Visa Compliance Manager Global, University of Greenwich

Our clients

One-in-five UK universities rely on us to enrol 50,000+ international students this year. That’s 2 million documents processed with smart automation and counting.

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University for the Creative Arts
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